Privacy Policy

Kiran Machine Tools is a proprietorship engaged in the manufacture of power press machines and the supply of workshop machinery, with its principal place of business at F-120, Phase II, Mayapuri Industrial Area, New Delhi 110064.

For any questions about this policy or your personal data, you can reach us at info@kiranmachinetools.com or by phone on +91 93500 17800.

We collect personal information only when you choose to provide it, primarily through our enquiry form or when you contact us. This may include:

• Your first and last name
• Company name and designation
• Email address
• Phone number
• Location (state and city)
• The products you are interested in and the contents of your message

We do not require you to create an account, and we do not knowingly collect any sensitive personal data (such as financial, health, or biometric information) through the Website. Please do not include such information in your enquiry.

We use the information you provide for the following purposes:

• To respond to your enquiries and provide quotations
• To communicate with you about our products, services, and your order
• To provide after-sales support and service
• To maintain our business records
• To improve our products, services, and Website

We process your information on the basis of your consent (given when you submit an enquiry) and our legitimate interest in responding to and serving prospective and existing customers.

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate the Website and communicate with you, and only to the extent necessary. These include:

• Vercel Inc. — website hosting and delivery
• Resend — delivery of enquiry notifications and confirmation emails
• Zoho Corporation — our business email service

These providers process information on our behalf under their own security and privacy obligations. We may also disclose information if required to do so by law, or to protect our rights, safety, or property.

Our Website includes links to contact us via WhatsApp. If you choose to message us on WhatsApp, your communication is also subject to WhatsApp's own privacy policy. We use WhatsApp solely to respond to your enquiries.

The Website uses minimal cookies that are necessary for it to function. We may use privacy-respecting analytics in the future to understand how visitors use the Website (such as which pages are viewed). If and when analytics are enabled, they are used only in aggregate to improve the Website and are not used to identify you personally. This policy will be updated to reflect any such change.

We retain enquiry information for as long as necessary to respond to you, to fulfil the purposes described in this policy, and to comply with our legal and business record-keeping obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, where applicable
• Withdraw consent you have previously given
• Raise a grievance regarding how we handle your data

To exercise any of these rights, please contact us at info@kiranmachinetools.com. We will respond to your request within a reasonable time.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

The Website is intended for a business audience and is not directed at children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly. We encourage you to review it periodically.

If you have any questions, concerns, or grievances about this Privacy Policy or our handling of your personal data, please contact:

Kiran Machine Tools
F-120, Phase II, Mayapuri Industrial Area, New Delhi 110064
Email: info@kiranmachinetools.com
Phone: +91 93500 17800